BAD SERVICE AT FORD BRITS

Not happy with how they handled my complaint regarding the bad service I experienced at FORD BRITS.The dealership manager was very rude to me after they scratched my car and I mentioned that in their service review, kept on telling me how he is not going to spend R4000 spray painting my car, imagine. This started when I took my car for 45000km service and wheel alignment , the car started rattling and squeaking of which I had to take it back a couple of times and the problem is still not 100% resolved, in the end my car has multiple scratches from taking it there back and forth to be worked on.

The complaint was also handled by a person who is *********** in complaint handling because the complaint was mixed with an air conditioning issued that required a refund and I had to send an email twice explaining that this refund doesn’t pertain to me, and this person kept on requesting account confirmations.Like such incompetence from FORD STAFF, from both ends.Driving in a car that is just over 50000km and I feel like I just bought it at SMD, disappointed in quality of FORD VEHICLES AND ITS EMPLOYEES IN GENERAL, NOT HAPPY AT ALL.