Bad service at Ford

It was on the 28/09 when I went to Ford Polokwane to make an appointment for my car aircon as it was blowing hot air and I was given a date for the 4/10 to come bring in my car.

On the date as agreed I went there and found the paper work prepared and my service went to her Foreman Johan for some authorisation and the respond was their air con machine is not working I must bring it some other time or I must take my car to Mokopane without being considerate if I can go there or not.

When my service adviser told me that I asked her why was I not called to save my time she then stood up and went to her manager that's when after they decided that they will take my car in and fix it.

Later I was contacted and told that my car air con was caused by the car being involved in a car accident and I explained that it's not the truth hence they can see it does not have scretches.I was then promised to be called back .

They again called claiming that my car was caused by foreign object on which the warranty will not cover that said the Service Manager Hannes. The story was changed about the cause of the car aircon which hour me very worried and questioning the kind of leadership you have at Ford.

Later I went to pick up my car as they refused to fix it and I asked for the proof that shows that u claim was declined and he said to me he didn't put my claim through he just know that they will decline it as the cause of the fault is not internal but foreign objects. Then I asked him to put my claim but at that stage I knew they will do anything in their powers for my car not to be fixed as they didn't want to if I don't pay from my pocket.

I referred my matter to Mokopane (Moses Mias ********** )whereby i haven't even got respond till today. And also send Ford South Africa where I was promised they will be in contact with me but they haven't since from the 4 /10 even after I did several follow ups.

I'm very disappointed with this kind of service received from Ford overall. I want my Ford Eco sport fixed as soon as possible , I bought it last year is still under warranty . Is not like is my first car I have another car with another dealer for over 7 years but I have never seen such a drama. It looks like you want to recover all your loss happened with Kuga through us. I'm.not supposed to be victim here. Please resolve my matter I want my car fixed . Attached picture is what they say is the problem with my car I'm not even sure anymore if that is mine or for someone as they didn't want to fix my car at first place , so anything might have happened