Bad Service and Lack of communication on cars with a recall campaign

We took our Ford Ranger to the Ford in Brits last week Tuesday for them to fix the brakes and we were told that we could collect the car the following day. The following day when we called they advised that it would be ready the following day and this went on until Friday. When we called they then told us that they had ordered parts to replace on the vehicle as they had a recall campaign on the cars. This detailed information was only provided when we escalated the issue to the manager complaining about the bad service and lack of communication. Up to today which is more than a week later, we have not been provided with an estimate of when we will get the car ready. We were also told that they do not have a cutesy car. This has left us stranded and unable to plan. I am a mother of 7 months old twins and one of the babies could not go to the doctor last week as it is unsafe to use public transport with babies during this time while we are dealing with the threat posed by corona. We even complained to Ford SA on Monday and they said they would get back to us but they have not. I am very frustrated by this bad service and lack of communication.