Bad service and failure to fix vehicle after 5 months

Dear Ford. It is with great disappointment that I write this to you! But seeing as that you fail to resolve my issue you are leaving me with no choice! In March this year my Ford Ranger 2.2 LX diesel broke-down. It was to my shock when I heard it was a cracked piston...my first thought was how on earth does that happen. From there on the nightmare only continued it took almost 2 months for Ford Tygervally to figure this out and Ford Protect to finally approve the replacement of a whole new engine. After another month and countless complaints because this process was taking to long we finally got our Ranger back. That same day the diesel poured out the engine. Frustrated we had to take it back. We got it back the next day claiming that they did not tighten a pipe properly, but then the heat gage didn’t work and we had to take it back again. After 2 weeks we got our Ford back again the heat gage was fixed we noticed that they cleaned our Ranger but failed to let us know that they must have stood to close to the bakkie and literally sprayed off the paint from the car. When we told them we were un happy they said it was not them. Now this is the least if my concerns! Today our Ford Ranger gave us exactly the same problems as the first tmr around. We were still driving it when diesel started pouring out of the engine. After numerous complaints and frustration trying to get someone higher up then a call centre to listen to us and get us proper service which the branch we have been dealing with is not giving us. I ask you what do you suggest that I do... how many months more am I going to have to leave my vehicle there and hope they fixed the problem. I pay for a service and competent people to know whats wrong and fix it. If they cant then I demand a new vehicle but asking me to be patient after 5 months is ridiculous! Each month you get your payment even tough I don’t get to drive my vehicle. I used to believe in Ford. And I am a patient and understanding person but this takes the cake. I demand to speak to someone that can help me solve my issue once and fo all. I am at the point where I won’t recommend Ford to people because of this issue. I want competent people to know what they are doing and fix the problem not just replace it with new part! They claim in their own word they are master technicians! Thats a dangerous thing to say especially when they cant fix this! @fordtygervally @fordsa #fordtyervalley #fordsa #poorservice #fordrangerbroken #mastertechniciansfalse