BAD SERVICE

Good day I made a payment to Ford Corporate on the 31st of May 2025 as a FNB customer went to public recipient Ford Corporate to settle a motor vehicle. Should be for Ford Credit Reference *** I phoned today made an enquiry at my bank they can not assist me Trace ID NVY6KNPN for an amount R25 318.15. Please can you sort it out as this is urgent.....