Bad service

Good day

My husband and I bought a ford fiesta 2017 titanium model in October 2017.

I have never had a joyful experience with Ford ever since!

A few months down the line the car had a gearbox problem. We took it in and they told us the car is fine. We went back home and the same problem was never fixed. We took it back and they took it for exactly 4 days with no help at all. We were told to take the car to a Ford gearbox specialist in Ormonde,Johannesburg. We did that at our own expense and when we went back to Ford Vereeniging we were told they would take the car for a whole two weeks! Because we need the car for more of transport,we thought the next service they will sort out everything.

Today I am extremely upset at the treatment I got! I took the car in because the engine started shaking and I was told that they are fully booked till next year. They did not even check my problem or touch the car! What kind of service is that ? What will I be driving? At this rate the warranty will end with the problems in place , next thing ford will expect me to pay for issues that I got with a new car . The problems keep adding up and Ford is not will to help . This car is exactly a year old but I have never been helped with any problem I encounter!