Bad Service
Good Day Iam having a very big problem with Ford Piet Retief Branch, Ermelo Branch and Ford SA as a whole On the 23rd of August 2018 I have sent my car Ford Focus ST JNN859MP to Ford Piet Retief to fix a radio that is malfunctioning they told me that they will call me later to come to fetch the car because they need to update software They said they will ask one of the client’s car to copy the software to my car up to now they failed successfully to fix that software issue the whole of last week no luck and even this week still no luck Ford Piet Retief they are telling me that Ford SA is still need to decide if they replace the module or try the software update they brought in 4 different cars to try to copy the software and still failed so I don’t know why Ford SA still want to decide on what to do. My car is for business use that means I have to do business trips with it I cannot work without a car since am a field worker for two weeks iam not working Still waiting for 24motors Piet Retief to fix the car radio. Yesterday 06.09.2018 I have phoned ford SA customer care reference No: ********** 8 I spoke to Naledi and she phoned Piet Retief because they told me that they will organize a car for me but I have to pay R1800 insurance money and I will get the money back after 3months provided the car is in good condition but Naledi said its 7 working days The car is new to me because I have 3months with it already experiencing problems and bad service Naledi further said I can go and fetch the car since its drivable and wait for them to call me but I found that the car has been stripped they said it’s because they wanted the part number I don’t understand why because the part number you can get it from the system what I don’t understand because they found the problem but Ford SA still need to decide on what to do. Iam paying the car every month and since am not working for two week how am I going to pay it because it ais my only tool to get me to work? I have also spoken to the Manager on the phone Stephnus van Rooyen over the phone and he did know when the car is going to be fixed. Kindly tell me how long does it take for a car radio to be fixed because now its 3rd week I am completely devastated toward ford motor SA, As a big fish in the motor industry that’s causing major distress
Zakhele Mashego ********** 511