Bad service

The horrible service I just got from Ford is beyond word. The lack of feedback after they asked me to keep my car overnight because they were not done assessing the car. I agreed and yet still the following day no feedback was give or any updates regarding the car. To this point I still do not know why the car had engine signs on. I had to call them to follow up the service agent is never available and no one else to assist if she is busy. Lady's name is Lindy in lane 2 at the Ford in centurion. She only decides to call me at 17.30 that I can collect my car no shuttles services offered because they already closed for the day and told me she will leave the car with security. I am highly dissapointed at the lack of feedback and care I received from them