Bad service

Your not the only one 1). My name is Hon Ma****lela Windvoel Maako your loyal client who has been driving ford for 10 yrs now, who is however disappointed.Ford SA I have lost hope in Your Car, I never thought one day I will reach this stage. Eight weeks after buying a car I made the first trip back to the dealer with electrical problems, included . And thus began a two-years after still making trip which is sad to me. It was horrible,There are different problems every time: the air conditioning, the radio, the breaks, lights, wipers, car just switch off as I drive, Computer was changed just to name the few, had to go back several times, and when I say several times, it must've been 10 times 2). I have just realized that the day I lost to enjoy my inner peace was the day I bought a Ford Focus ST 2015 model, Motor Vehicle Details Client: Mw Maako Eng No: EB70654 VN: W***XXGCBKEB70654

Motor Vehicle Description: Ford Focus 2015 GTDi ST3(5DR) now the car has just gave me the following problems : I am writing this email with a heavy heart, I thought when I buy a new car I will enjoy ford focus without any problems but however, I bought a brand new car that is forever giving me one problem after the other. It so painful to pay such a huge amount of money only to find that the car is giving me such problems meaning that the car that I bought brand, new, will always surprises me with new problems each an everyday. I would understand if I a bought the car as a demo or second hand. It is really sad indeed buying a brand new car that is forever going to ford to be fixed, or booked for this and that as if it 10 yrs old, the problems with this car are growing everyday, one problem after the other. Now I am awaiting for the radio to be fixed, hope that one day this email will receive your utmost attention, I am really tired of a car that is always being fixed with one problem after the other whereas the car is brand new, your positive response shall change the perception I have now, below is fault that I have already encountered in 27 months that I have been driving the car Faults with the car a). Air con was not working properly. b). Headlights switch on and off on their own. c).The break were at times not malfunctioning c). Radio is not playing d). Wipers Malfunctioning. e).The car could not start, was towed To Heildelberg f). The radio can't be fixed at moment. g).The car has been at your dealer for 1 month 7days check below the date the car was booked. :Previous conversation with the dealer from 2015 to 2017 and history of how many times the car was booked. 3). Head light are On day and night, I phoned ford at least they came to take the car, my question is,(2015) will The car be forever fixed, if its not lights its air con, is this how I will enjoy a new car ? So meaning I will forever fix the car. What will happen if the car warranty lapse? 21/06/ 2017 4). As I am writing to you the car is at Ford Haitfield, booked to be fixed, it has been there for 1 month 7 days now. 5). Reference message Dear Mr MAAKO, this is a message to confirm your booking for Jun 21 with us at Hatfield Auto. For any further information please contact us on Tel: ********** . Shuttle times 7:15 and 8:30. 6). I am have now lost patient and trust in Ford, I took a decision that I will never touch not drive that car again. 7). I will never drive that car again. 2015 -2016 history :This is where the problem started I never had a peace of mind with this car since the: 2015 Good Morning My name is Ma****lela Windvoel "Silent" Maako I bought a ford Focus T3 ? ST model, 2015, brand new at ford helped by salesperson Danie van den Berg CMH Hatfield FordTel. ********** (switchboard) - Tel: ********** (direct) Mobile: ********** - Fax: ********** 760Cnr Jan Shoba & Park Streets, Hatfield, Pretoria, The car was beautiful, I drove the car enjoyed it for a three days, the problem started when I realised that the rear sensor are malfunctioning, then I phoned Danie van den Berg immediately to tell him about the problem the car i giving me. I was told to bring back the Car at the dealership , I took the car at the dealership the following day, it was booked for three days, I was told the car had a problem with calibrations, after three days the car had the same problem, I told Danie, car was booked to the fixing again . The day when I took the car for fixing, I told Danie that the rear Sensors are a problem and malfunctioning I am not happy at all , and there is No Bar that shows which side is the object that the car senses. He responded positively by email, please refer to communication attached by emails . I have been communicating with Danie about the Bar which he told me, that the Bar for the rear sensors were ordered I must just wait for the delivery, when the bar has arrived he will personally come fetch the car for fitment, because Bar form part of the rear sensors they come standard. Until today that has never been realized, on my last communication with the dealership, I was told Danie has left the company, as if that was not enough. 2016 history: Last month I noticed that the brand new car ST has a problem with the air conditioning, it is malfunctioning at times it hot, at times is cold, changes by itself, the headlights deem, I couldn't see the object that were far, I wrote an email to the dealership, I was asked to bring the for diagnosis, which I was told it was fixed, even though it was out of hustle and after I wrote numerous emails to ford head office. 2016 history Today when I was washing the car I realised the sensor inside the car are not working, it cannot sense if there anyone in the car, before it could sense if there is a n object or an intruder when the car is locked, it could alarm or if I left the windows open, then trying to take something in the car the would alarm. 2016 history It is sad indeed buying a brand new car that is forever going to ford to be fixed, the problems with this car are growing everyday, one problem after the other. Now I am awaiting for the rear sensors to be fixed, I am told the machine for the sensors is not working since I was told last week, no one at the dealership is communicating with me about progress, hope that one day this email will receive your utmost attention, and someone from the dealership will remember and call me to update me. I am really tired of a car that is always fixed with one problem after the other whereas the car is brand new, The your positive response shall change the perception I have now 2016 For how long will I live with a car that is forever going to a dealership for fixing or for diagnosis? Is it fair that I buy a brand new car at ford 3-6 down the line the car goes to a dealership for it to be fixed? Please refer to communication with the dealership and the salesperson and pictures attached for areas and where the car needed attention. Faults with the car 1) Air con was not working properly. 2). Headlights switch on and off on their own. 3). The break were at times not malfunctioning 4). Radio is not playing 5). Wipers Malfunctioning. 6).The could not start, was towed To Heildelberg ford 7). The radio can't be fixed.

8)The car is forever booked to be fixed with non stop multiple problem

What make my heart heavy is that I bought the car brand new unless if, it was not new

I am considering seeking for legal advice.

Eight weeks after buying a car I made the first trip back to the dealer with electrical problems, included . And thus began a two-years after still making trip which is sad to me

It was horrible,There are different problems every time: the air conditioning, the radio, the breaks, lights, wipers, car just switch off as I drive, Computer was changed just to name the few, had to go back several times, and when I say several times, it must've been 10 times Yours in disappointment Hon Mw Maako Honorable Ma****lela Maako