Bad service

Human Auto Ford Welkom

Two weeks ago I reported an issue with my bakkie steering rack as well as radio that is faulty. When it went for a service, the mechanic only did a hard reset of the radio and a new steering rack was ordered. When I took the bakkie back last week I told them that the radio was still switching off by itself, freezing and searching for stations. They then told me that the steering rack was replaced and the mechanic also reset the radio again. On Monday I told them that the bakkie is swerving a lot on the road now all of a sudden and the radio is still NOT fixed. I was told to bring the bakkie in on Tuesday afternoon which I did. Just now, I went to Ford to find out what is happening now. I saw that my bakkie was standing outside and NO work was done up to today. So it was standing there for 2 days and no one did anything to sort out a clients vehicle!!!! This is totally unacceptable as this vehicle is used for business purposes and a loan vehicle can only get me so far. I have to travel far in the next 2 weeks (Eastern Cape and Northern Cape) and will need a vehicle with a canopy for safety reasons.

This is not a new problem, as this vehicle was there last week for the exact same reasons and I feel that leaving a comeback for 2 days without doing anything is really pathetic as well as disrespectfull. It makes me wonder how long it would have been there before someone looked at it, if I did not go there today! I now understand why some of my friends rather prefer to take their vehicles to Kroonstad branch.

I was told now that I can get the vehicle tomorrow and they will let me know when to bring it to be fixed. So it must go in a third time for the same issue that should have been done right the first time. Every day my bakkie is standing there (not being worked on) I loose time and effectively money. Is Ford going to re-imburse me for that? NO they are not!