Bad/pathetic and unprofessional service received from Ford

<p>I own a 2013 ford focus ST250. I love the car, at first I had a problem with my car overheating/boiling that took FORD 5-months to “fix” clearly showing me that they had no clue on what the problem was nor how to fix it. Now after claiming the car was fixed and me having used the car for less than two months, the same problem re-occur. What does it say about FORD , their customer service and the competency of the technicians working on FORD’s.</p> <p>Neither FORD SA nor the dealership respond to mails and requests and when the dealer eventually responded he informed me that I had to bring the car back but that they can’t supply me with a curtesy vehicle and that I have to wait Two month for a courtesy vehicle. So how do they expect me to get to work daily knowing that they also didn’t provide me with a courtesy vehicle the first time they tried to fix my car that resulted in me having to find alternative mode of transport for 5-months…………..now they messed up again and again I am to be inconvenienced as a result of FORD’s incompetence .</p> <p>Let me comment be a warning to all potential FORD buyers ……………….rather buy something else because FORD customer service and workmanship sucks. </p> <p> </p>