MS
Mayen S

1 reviews | Active since Feb 2022

22 May 2024, 09:24

Bad Experience with the Ford New Gen/ Disgruntled Customer

I was an owner of a Ford XLT double Cab , it gave me the best ride and service until the New Gen which I purchased in 2023 December. Since purchasing this New Gen I have endless problems. It have been to the dealership many times to rectify the problems, only to be told that the customers that purchased the New Gen, are guinea ***s , to see what the problems on the first batch of new gens. I contacted the manager at new car sales, he promised to help and it gone 2 months and he haven't returned my call. I then contacted the head office in pretoria, provided all the information of my vehicle which was month ago, they never called me back and neither did the dealership. the problems still exits on my vehicle whereby the rear braking system doesn't work or the the parking assist. Furthermore my vehicle is running at 10.7 L per 100km when its advertised at 7L per 100km, even on a long distance for 600 kms no stop and go and it still gives 10.7L per 100km. the vehicle is 6 months old, whenever they take the bakkie they keep it for a week and then bring it back with the same faults and everytime I am told the faults will go away.

I have asked them to take this vehicle and give me another vehicle if they rectify the problems, but they give me lots of stories.

I don't think in the future I will ever buy another ford, I should have just kept my FORD XLT.

I hoping this message get to the headquarters of FORD and that someone can assist.

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Replies (1)
MS
Mayen S's update28 May 2024, 14:10
Reviewer Update
Its sad , that Ford nor its principal dealership have not called or responded to our problems.
This have left a sour taste in my mouth.
I am over ford, this will be the last Ford New Gen I will ever buy.
They have lost a good customer.
For them its all about sales and earning there commission.