Bad experience with Ford as a new Client

I am extremely disappointed with the service I have received from Ford Hatfield.

In October 2025, I purchased a brand new Wildtrak, and as part of the deal, I was promised a quad bike as a gift. Unfortunately, I never received the quad bike. It appears the salesperson handled the situation unprofessionally and tried to avoid honoring the agreement. I made several attempts to escalate the matter to the manager, but I could not get hold of him, and my calls were never returned. To date, the issue remains unresolved and has now been handed over to my lawyers.

In addition to this, I have experienced another issue with the vehicle itself. The carpet on the driver’s side was cut too short. I constantly have to tuck it back in, but it keeps coming out, which is unacceptable for a brand new vehicle. I reported the problem and was advised to bring the car in for repairs, which I did. After a day, I was informed that the carpet would need to be ordered.

It has now been more than a month, and I have not received any communication or update from Ford Hatfield regarding the replacement. I have since relocated and informed them accordingly, yet still no follow-up. It is also unclear who will cover the fuel costs for me to return the vehicle once the part eventually arrives, especially considering the rising fuel prices.

Overall, I am very unhappy with the lack of communication, poor service, and failure to deliver on promises. This has been a frustrating and disappointing experience, and I expected much better from Ford.