Bad Customer Sevixe

Again complaining about Barlow World Ford in Pinetown. I was promised that the part for my Kuga will be received on Saturday. Get a call to say that the part will now only be received on 8 November now efffectively without a car for two weeks. I was given the option of a courtesy car only if I sign an indemnity, which, I refuse to sign. Surely courtesy cars are insured by Ford so why must I sign an indemnity. I am willing to sign indemnity for for fines incurred but not for insurance. Does this mean that the Ford personnel that drive the courtesy cars to drop off people must sign indemnities as well as they say that their courtesy cars are not insured. Absolute poor customer service from Ford all round - they never seem to learn or care especially after the whole Kuga fiasco. They should actually be going out of their way to ensure customer satisfaction especially if it has anything to do with a Kuga even if they have to carry the costs for it. NEVER AGAIN A FORD - GOING BACK TO THE TRIED, TESTED AND RELIABLE TOYOTA