Bad Customer Service

We recently bought Ford Everest from Hoopers (Master Cars) in Durban. The car is due for a 90000KM service but for some reasons I've been told that there are no more claims left. The car was recently towed to Richie Ford in Richards Bay when it couldn't start, they replaced the battery and we requested a 90000KM to be done as well but they refused because they said there are no more claims left. Apparently at some stage the servicing dealership made two claims in one month. This morning I sent Ford South Africa a DM on their twitter account with the full details of the car and haven't responded. The car is booked for a service tomorrow at Ford Umgeni and was hoping that by this time the issue would be resolved. We bought the car in April and barely a month we've been using it. At Richie Ford in Richards Bay, they said the issue was escalated to Ford South Africa and till today they haven't responded. I've been informed that once I reach a 91500KM there will be a penalty.