Bad customer experience I had at Ballito Ford

On the 11/02/2021 I booked in my card to be serviced at Ford ballito. That is where I regularly service my car as it is closest to me.

My vehicle has had a problem with the global remote closing of windows.I am not able to open simultaneously all the window using the remote key for my car. A tyre sensor on the front left wheel was broken by a third party not related to ford when I had my tyres replaced. I then bought a new sensor at the dealer and had it installed at my cost. I was told to bring in the vehicle so they can program the sensor.

So I decided to do this all at once when I brought in my vehicle for servicing as it would save me time. I was informed by an sms that if there are other things I needed looked at I should inform the dealership a day prior to servicing. On the 10/02/2021 I drove to the dealership and informed them accordingly.

I arrived on 11/02/2021 for servicing of my vehicle and I also asked if there is anything else that is a problem in the vehicle and I informed them of the two issues above(sensor that needed programming and global windows remote problem).

After the car was serviced I was told that the sensor at the rear left wheel had a problem and that I should buy a new sensor. I refused as this sensor had no problem at all and am 100% sure that it was fully functional.Also I had just bought a sensor for almost R800 and I am now told to buy another sensor. I tested the windows when I got home after parking the vehicle, the remote was still not working.

I was very disappointed and frustrated at the same time by this level of service. I had also engaged ford on their twitter inbox and told them the story and they requested by contact details and they promised to give me feedback, till today I have had no feedback.

Would I recommend Ballito ford for future business, no. They do not treat their customers fairly as per TCF principles, some customers get the best service while others are given service below average.