Bad bad service ,unhelpful, no care attitude

To whom it may concern. 08/01/2026 14:25

It was the worst experience I had ever encountered today at Ford Menlyn Pretoria. First I thought I was at WeBuyCars which after service is horrible. Because everyone always complain about their after service to the public. But Menlyn Ford made them look like angels.

The service I got at Menlyn Ford was extremely poor/no care attitude and unhelpful. My Ford Ecosport 1.0 l turbo warning lights came on, on my way from Vereeniging to Pretoria. The car is still under warranty and service plan. I stopped to Google which Ford branch is nearest to me. Menlyn Ford was only 2.6km away. I drove to them and spoke to the service department manager about the warning lights and he gave me a no care attitude. Then I asked to speak to the depo manager and he was also not very helpful. It seems to me that they are to lazy to do anything for Ford SA. They told me I cannot drive with the car any further and I must phone customer care on my own private phone and I held on for about 45min before I spoke to a costumer specialist to arrange for a courtesy vehicle to go back to Vereeniging to my house. I waited about 3 and a half hours before the courtesy car from AA arrived. All this time I had to stand outside in the sun and there wasn't even water to drink.

What a bad and nerve wracking experience this was.

We buy Ford vehicles because we know we can rely on the brand and the service. But after today I will never ever buy a Ford again. So you must thank Menlyn Ford service and depo managers for loosing a client.

Thanks a lot. WHP Bennett