Bad after sale service

within the first month of purchase my brand new ford figo door handle loose side mirror loose this was bought under the salesman's Reg Hedders attention and the workshop of ford we asked Reg for a loan car while the Ford is in for repairs he said he would come back to us it has been nearly 3 weeks no one even bothered return calls nor return e mails. this is a new car and the first month falling apart the fuel consumption is very high for a small car. the workshop treated me like **** as if I was something a dog dragged in