ATTN: Guinevere Pretorius (Ext 5818) — 7 months “investigating” my new Tourneo, no written findings or remedy

ATTN: MS Guinevere Pretorius, Customer Experience Specialist. I bought a new Ford Tourneo (~R1,000,000) from Ford Vereeniging. Soon after delivery the roof and rear door leaked heavily. An independent inspection found evidence of prior repair/accident, yet it was sold as new without disclosure. My case has been with Ford SA for ~7 months. I’m repeatedly told it is “still under investigation,” but I have no written findings, no liability position, and no remedy. Ms Pretorius already holds all evidence (invoices, photos/video, inspection note, correspondence). Under the Consumer Protection Act (s55–56 quality/warranty, s41 non-disclosure, s61 supply-chain liability), I request within 5 business days:

Written findings and Ford SA’s liability position;

A clear remedy (replace/refund, with a timetable. Case ref: SA CRC CASE Ford: *** - I will update this post with the outcome.