Atrocious customer service and complete incompetence.

Atrocious service and incompetence.

I took my vehicle in for repairs the first week of April and was assisted by Carmen, who seem to have no regard for customer service and is just as *********** as the technicians working there.

The vehicle was inspected and we were told a breather pipe was required in order to resolve the issue, however they did not have the part in stock and had to order it. The vehicle was serviced in the meantime and they replaced the breather pipe the following week and was told to collect the vehicle. However upon collection and driving home we realized the problem has still not been resolved. This baffled me as the technicians or mechanic surely should have tested the vehicle to ensure all is in order. I then had a friend who works at Master Parts test drive the car, who immediately told me the issue was with the clutch plate. We took the car back the Monday and told them the issue must be with the clutch plate. After performing yet another "inspection" (the being taken back for the third time) we were told the clutch plate needs to be replaced at a cost of R 9000, after we have spent R 6500 already. This is the type of service one expects from a backyard mechanic and not a professional service center.

I feel this is unacceptable and a complete joke. I will not pay for the incompetence of the staff at County Ford Kuils River, who has done nothing but inconvenienced me.