APPALLING CUSTOMER SERVICE FROM FORD SERVICE PLAN

When I purchased my vehicle I purchased a service plan to accompany my purchase. I was told it would be up to 60000km. I am currently on my last service for 60000km, and I made the booking in advance for the 25 Feb. Last week I realized that I cant wait til the 25th as it will exceed the 61000 grace km and immediately phoned the Ford branch in Boksburg. I was unable to take my vehicle else where as it was out of the way by far. They then said the best they can do is fit me for today 19/02/2019. What choice did I have but to take it?? So today my vehicle stands on 61400km and now the service plan refuses to pay for the last service - they not even interested to make an exception or offer any assistance at all. This to me is despicable service. They only care that you have paid them and are not all worried about situations out of your control!!!! Needless to say that I have already paid in advance for the service plan that covers the services. Now they want to make more money out of a person for something that was beyond my control!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! REALLY UNHAPPY CUSTOMER AND I WILL NEVER RECOMMEND FORD TO ANYONE BECAUSE OF OUT RIGHT DISPICABLE SERVICE. Even the customer service person (Leago) that I spoke to at their customer service wasn't empathetic. Just kept telling me that even the manager would not help me! There has to be someone, as in any company, that can override decisions but they are not interest to help the consumer who inevitably pays their salaries!!!!