APPALLING CUSTOMER CARE AND SERVICE MANAGEMENT

I have never experienced such from a Car service department. APPALLING!!!

My car would move on Sunday and had a notification on the instrument cluster which showed that the car had a Powertrain Fault. The car was then towed to Barloworld Ford Pinetown on Monday. I requested a loaner vehicle since they told me it would take 1 to 2 weeks to CHECK the issue on the car. That's just to check the issue. Meanwhile my vehicle is for business use, meaning my work would be halted by a minimum of a week. After complaining to them for not having any more Loaner vehicles, one was arranged for me. Here is where the interesting bit comes it...

The loaner vehicle would have to be insured by insurer, even though my insurer has nothing to do with the car issue. So i entertained the request and called my insurer, obviously they have me a long list of reasons why this is not their matter, they even stated that if Ford had loaner cars, they should have them insured. Now we have an impasse where Ford Pinetown has a loaner vehicle for me but i can't have access to it coz worryingly they don't have their loaner cars insured.

Up to this point i was singing the praises of the 2019 Ford Range XLT. Now i regret trading my car and joining Ford. Their customer care is NON-EXISTENT. In this current economic climate, i am bleeding income daily all became of FORD SA.

NEVER AGAIN. AS SOON AS IM ABLE TO SALE THIS CAR, IM OUT.

Service Manager Tony Paramall your department is appalling.