Another Ford shock

I am just shocked at the horrible service Ford gave me, they disregard the safety of my family and still no plans have been made. We put in a claim two weeks ago to replace my windscreen of my car and that it is urgent as my wife is going to the hospital to give birth this past Thursday and that we must drive 200km back home tomorrow. After numerous occasions I have called Outoboys that orders the windscreen from a Ford dealer that gets the windscreen from Ford depot to know where my windscreen is but the whole time everyone says the windscreen broke on two seperate occasions arriving at outoboys, one order was given and they did not even deliver the windscreen. I called ford customer service and they said they will sort everything out but I am still left in the dark. Tomorrow I have to drive with my car 200km back home with a broken windscreen with my wife and newborn baby. Tell me Ford? If something happens to me and my family will you guys be ready for me? Because I am going to hold the company liable for anything that may happen because of this windscreen. I regret dealing with a company with so little respect and care for a customer.