***** and Dishonest Service

CMH Ford, Hatfield are advertising a Ford Everest in excellent condition. I called to enquire and was told its is 5K more than advertised, but price is neg. The car has over overspray and, in my view, has been panel beaten in several places. Ford told this is white polish and will come off. There are several areas where the gap between panels is inconsistent. Some places are not even properly sprayed, i.e., still bare steel. Ford said they provide a report on work done within two hours. After 6 hours of trying, I was told that there had been a slight bump that had been repaired and that the report would be sent to me in the next hour. I asked that it be sent ASAP so I can decide on purchasing and get insurance in place. Eddie told me he is too busy, but it will be done by the end of the day. This was not done. Despite confirming he had the report and in my messages confirming this, I was told today that there is no report but an invoice from a panel beater for the work done. (Bad work done). Ford will still not tell me what the price is as the manager is too busy. The invoice Ford provided for their repairs does not say what work was done at all. And this was done VAT free? I have been calling the panel beater, Marvic Autobody all day, with not answer. Their website does not have a contact number but has 5 reviews over 6 years, the most recent 3 years ago. The number their invoice to Ford is not registered to any company, but to Marie. When I sent a WhatsApp’s to Marie I a few replies to say that he / she owns several companies and unless I write and explain why they must return my call and what it is about; they will not??? I would hope that Ford would have used a more reputable, legitimate, traceable, VAT registered subcontractor. After two days, and leaving several messages, the Dealer Principal at CMH Ford has not rep**** to my calls as my preference is to talk to them directly before resorting Hello Peter The car is still being advertised as being in excellent condition.