ALL STAFF IN DIRE NEED OF CUSTOMER SERVICE SKILLS

I require a key for my Ford Ecosport to be replaced. Saturday I encounter Isaiah Mashaba in the Parts section, ignores me while I'm talking to him, then takes a personal cell phone call. Then I speak to Hein Le Roux who tells me they can't help me until Monday and I must have my car towed in for the job to be done. Monday I have the car towed in and I am passed on to the Workshop Manager, Mike Bosch, who could not be less helpful if he tried. I explain I need a quote for insurance and am promised that I will receive it by Monday afternoon. Tuesday 10:15 I speak to Laura who tells me that the rats have eaten the wiring on my car. I say no, wrong car mine is there for a key, she tells to \****** calm down"& then yells at her colleagues until one takes over the call. Olga takes over"