2014 Ford Kuga 1.6 Ecoboost recall batch

<p>Dear Anton,</p> <p>I am still waiting for my call back from you yesterday. I have tried contacting the Ford Customer Care centre and the call just gets cut off due to high volumes and told to call back. This service is really not on.</p> <p>I was told that someone from the HO would call me the same day we handed our Kuga in. It is now two days later and have not had one bit of communication (except your call on the day to say the car has to stay with you) on either what is happening with our car sinbce being handed in or when we will be getting our courtesy vehicle.</p> <p>I had grace with Ford, but as the time is going on I am getting more and more angry and upset.</p> <p>Please urgently advise as I have also had no response from sending an email to ********** <p>We have paid a lot of money for our Kuga and feel this is really not how a premium client of Ford should be treated. At this point I have serious doubts about ever buying a Ford again going forward and I have been a Ford driver for over 15 years now.</p> <p> </p>