1 reviews | Active since Apr 2015
2013 Ford Focus ST1 Reliability.
Good day,<br> <br> On numerous occasions I have contacted Ford SA in regards to complex warranty issues with my vehicle since I bought it new. A list of warranty and own repairs that was needed on the vehicle was sent to Ford and some solution was requested from them. The latest repair on the engine management system took Bruma Ford and Mazda almost 5 and a half weeks to complete due to Ford SA delays. Issues with the engine management system is a recurring problem on a majority of the Focus ST's sold in 2013. I am not happy with the vehicle anymore because it is soon going out of warranty and the amount of repairs since new raises a concern because costs of the repairs are astronomical. I requested some kind of solution and/or assistance from Ford SA and they are apparently looking into the situation. The last correspondence from Ford was 23 March 2015, no reply on any of my emails in regards to the issues raised since then.<br> <br> As a reputable company I expected maybe better after sales assistance in regards to queries raised. As a first time Ford owner I am very disappointed with the service currently being experienced. Some kind of assistance in regards to from Ford SA will be appreciated.
