0 Assistance with payment plans despite COVID - Also broken sms system?

Utterly disgusted.

Emailed the covid relief mail on 13 July, no reply. Got a nr that I need to call : *** option 1 then 5 then 2 .

Were told no more covid help, I need to make a payment arrangement.

I call the nr HANG ON OVER 10 MINS I speak to a lady who nicely assist me in applying for a 3 month payment plan. "I will get an sms and my payment will be reduced Aug1"

NEVER HAPPENED

Maybe it kicks in on month 2 ? NO

I get an sms AUG7/8 and this morning Aug 11 saying my 3 month payment plan is over and normal payment will resume 1 Sept.

WHAT THE HELL IS GOING ON THERE ? Should I just stop paying all together? We are struggling hard. Why the hell am I getting an sms saying my 3 month payment plan is over when NOTHING HAPPENED!!!!!!

So this morning I call to hear *** is going on. hang on over 10 mins... as the lady answers the call drops. So I call again... WASTE ANOTHER 10 mins. as the line rings for the operator. THE CALL DROPS

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ANGRY AND DISGRUNTLED AJ