Terrible service

Do not take your vehicle to this branch!! On 22 February 2021, I took my Ford fiesta eco boost to have new break pads and discs fitted. 2 weeks later there was a striking screech that would not go away ( the wear in period was long past). I then contacted Kaiah ( the service department manager) and notified him that even after the second time of bringing the car back to the dealership ( keep in mind that I stay in Blouberg) that the noise was still there after they claim to have replaced the parts. To cut a long story short, I was loaned a courtesy car ( that I recieved with the petrol light on) and returned the car with the same amount of km ( that were driven out to get back to the dealership by the driver). It is now the 30 March, my car has been back at their workshop with a full tank of petrol that they openly state how they have kept the car there to DRIVE AND TEST IT and expect me to cover that cost. Kaiah has the cheek to tell me that I should make sure that their courtesy car is returned with the same amount of fuel should I wish to have my car back with a full tank of fuel ( your management skills are atrocious !!!!!! ) I have been inconvenienced for a whole month with swapping cars, back and forth headaches. FORD TYGERVALLEY needs to up their game or put a customer-driven manager in charge. (Lets not even speak about their zero communication)