Shocking service from Ford Tygervalley

Ford Tygervalley must be the absolute worst dealer in the whole of SA. My Ecosport Titanium has been there for 2 months now. It lost power and I could not drive it. Waited for 2 weeks for an assessment, apparently the technician could not find what was wrong. I was told eventually that it was the TCM that needed to be replaced. Waited for another 4 weeks for the parts to arrive. They fitted the part, but I was told the gearbox failed and that they needed authorization to replace the gearbox. Waited for another 2 weeks. They eventually gave me a courtesy car. Got a phone call last week Tuesday notifying me that the replacement for the gearbox has been approved and that they are waiting for the part. Got a phone call this morning telling me that they actually need to send the gearbox for assessment and that they were not talking about the gearbox last week but the clutch which is totally untrue. The clutch was never mentioned. So at that stage, I do not even know if I will have my car for Christmas! I will not even talk about the endless phone calls I had to make to get any kind of information about my car, the promises that they will phone me back which they never do. It is an absolute nightmare. I have never experienced such shocking service anywhere.