Barloworld Ford Tygervalley Pathetic

I have been trying to make a booking for my car from 6 Feb 2020. I eventually made a online booking for 18 March 2020.

When the car arrived for the service, the booking was missing.

I was then informed my service plan was expired on the 22nd of Feb 2020 and had to pay cash for the service.

This was hard to believe and no one could give me an explanation as to why.

The consultant Harriet told me that it is my fault and she will not be able to do anything.

The service agent Saadika did not call me back with a quote for the service and I had to phone multiple times to get an estimated.

The branch manager Mokgadi Monoreng was asked to contact me but never did.

Each time I phoned he was to busy to take my calls.

Even when I agreed to pay for the service I had to phone multiple times to find out what time my car will be done.

I have been using Barloworld Ford Tygervalley for tour years and the level of service declined year on year. From not having transport to neglecting to replace my engen cover to the inability to anserw calls and explain why the service plan is out expired. Not mentioning a flooded reception one year.

Even the customer service agent Sue-Anne did not answer the phone when I need help.

Everyone I dealt with there is ill equipt to do their job and of no help when a problem arises

It is disgusting.