NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NMI Ford Tygervalley
How is NMI Ford Tygervalley rated on Hellopeter?
Hellopeter has tracked NMI Ford Tygervalley across 9 reviews. NMI Ford Tygervalley hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used NMI Ford Tygervalley? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2020
Major Service Left My Car Damaged – No Resolution After 4 Weeks
I took my vehicle to NMI Ford Tygervalley on 16 March for a major service which cost me around R7,200. Initially, the service advisor (Brendon) was helpful and kept me updated. However, when I collected my car, I immediately noticed water leaking from the windshield washer bottle area. I pointed it out on the spot and was told to monitor it as it could just be water from the wash due to the car being parked on an incline. A few days later, I filled the washer bottle and the water leaked out immediately from the same place. I returned to the dealership and showed them again. I was told the issue would be escalated. After receiving no feedback, I had to follow up myself. On my first call, I was told Brendon was unavailable. I called again later and was then told my number had been written down incorrectly. I was informed they were sourcing a replacement bottle and that I would be contacted. It has now been over 4 weeks with no update. I also pointed out on the day of collection that my wheel arch lining was loose, which raises further concerns about the quality of work done. I expected the matter to be resolved timeously, which is why I did not escalate it immediately. Unfortunately, due to the lack of communication and no resolution, I have now escalated the matter to Ford South Africa. Very disappointing experience. Paying a premium price at a dealership should come with professional service and accountability, not additional problems. I am still waiting for this issue to be resolved.
1 reviews | Active since Oct 2020
Major Service Left My Car Damaged – No Resolution After 4 Weeks
I took my vehicle to NMI Ford Tygervalley on 16 March for a major service which cost me around R7,200. Initially, the service advisor (Brendon) was helpful and kept me updated. However, when I collected my car, I immediately noticed water leaking from the windshield washer bottle area. I pointed it out on the spot and was told to monitor it as it could just be water from the wash due to the car being parked on an incline. A few days later, I filled the washer bottle and the water leaked out immediately from the same place. I returned to the dealership and showed them again. I was told the issue would be escalated. After receiving no feedback, I had to follow up myself. On my first call, I was told Brendon was unavailable. I called again later and was then told my number had been written down incorrectly. I was informed they were sourcing a replacement bottle and that I would be contacted. It has now been over 4 weeks with no update. I also pointed out on the day of collection that my wheel arch lining was loose, which raises further concerns about the quality of work done. I expected the matter to be resolved timeously, which is why I did not escalate it immediately. Unfortunately, due to the lack of communication and no resolution, I have now escalated the matter to Ford South Africa. Very disappointing experience. Paying a premium price at a dealership should come with professional service and accountability, not additional problems. I am still waiting for this issue to be resolved.
1 reviews | Active since Jan 2024
Ford NMI Tygervalley. it's a No No !!!!!
I took my vehicle in on 30 December 2025 for a scheduled service and the panoramic roof recall, with the expectation of receiving a professional and high-quality service experience associated with the Ford brand. Unfortunately, this expectation was not met. Upon collecting my vehicle, I noticed a warning on the display indicating that a brake lamp bulb was faulty. When I queried this with the service coordinator, I was informed that I would need to pay for the replacement, despite the fact that there were no faulty lights when I brought the vehicle in. After arriving home, I further noticed water damage on my roof lining, which was not present prior to the recall work being carried out. On 27 January 2026, while checking my oil levels, I discovered that the engine cover was missing. It is evident that this cover was removed during the service and never refitted. What is particularly concerning is that no one contacted me to inform me of this omission or to arrange for it to be reinstalled. Had I not checked my oil myself, I would never have been aware of this issue. I subsequently discussed this matter with the service manager, who informed me that my vehicle range “comes without an engine cover.” The technician provided the same explanation. This statement is incorrect. I am fully fami**** with my own vehicle, and the engine cover was present prior to the service. To be told otherwise is both disappointing and deeply concerning, as it suggests a refusal to accept responsibility for an error made during the service. This entire experience has been extremely upsetting. I entrusted my vehicle to Ford NMI expecting professionalism and transparency, yet instead I was left with damage, missing components, and explanations that do not align with the facts. This falls far below the standard of service I associate with the Ford brand.
1 reviews | Active since Jan 2024
Ford NMI Tygervalley. it's a No No !!!!!
I took my vehicle in on 30 December 2025 for a scheduled service and the panoramic roof recall, with the expectation of receiving a professional and high-quality service experience associated with the Ford brand. Unfortunately, this expectation was not met. Upon collecting my vehicle, I noticed a warning on the display indicating that a brake lamp bulb was faulty. When I queried this with the service coordinator, I was informed that I would need to pay for the replacement, despite the fact that there were no faulty lights when I brought the vehicle in. After arriving home, I further noticed water damage on my roof lining, which was not present prior to the recall work being carried out. On 27 January 2026, while checking my oil levels, I discovered that the engine cover was missing. It is evident that this cover was removed during the service and never refitted. What is particularly concerning is that no one contacted me to inform me of this omission or to arrange for it to be reinstalled. Had I not checked my oil myself, I would never have been aware of this issue. I subsequently discussed this matter with the service manager, who informed me that my vehicle range “comes without an engine cover.” The technician provided the same explanation. This statement is incorrect. I am fully fami**** with my own vehicle, and the engine cover was present prior to the service. To be told otherwise is both disappointing and deeply concerning, as it suggests a refusal to accept responsibility for an error made during the service. This entire experience has been extremely upsetting. I entrusted my vehicle to Ford NMI expecting professionalism and transparency, yet instead I was left with damage, missing components, and explanations that do not align with the facts. This falls far below the standard of service I associate with the Ford brand.
1 reviews | Active since Nov 2020
Shocking sale of dud and won't take ot back.
My son bought FORD RANGER 2.2TDCi XLT A/T P/U D/About 18 months ago. It has had endless problems from day 1. They sold him a dud and then had the nerve to use HIS warranty to fix problems they should have sorted out. They continue to delay on taking the car back and are now saying he will owe R50k. Constant delays in booking it in and fixing it for the umpteenth time. Wendy Knowler can you assist? This is blatant abuse of consumer rights. Unacceptable! Do not buy from them. They have not displayed integrity with a young man, with not much resources.
1 reviews | Active since Nov 2020
Shocking sale of dud and won't take ot back.
My son bought FORD RANGER 2.2TDCi XLT A/T P/U D/About 18 months ago. It has had endless problems from day 1. They sold him a dud and then had the nerve to use HIS warranty to fix problems they should have sorted out. They continue to delay on taking the car back and are now saying he will owe R50k. Constant delays in booking it in and fixing it for the umpteenth time. Wendy Knowler can you assist? This is blatant abuse of consumer rights. Unacceptable! Do not buy from them. They have not displayed integrity with a young man, with not much resources.