Unprofessional service delivery

<p>The car has been with Ford the Glen for a little over 2 weeks now and still they say they have not diagnosed the problem.</p> <p>They have not even made provision for a courtesy car for the inconvenience.</p> <p>How can a diagnosis take more than 2 weeks and still no care for the customer to provide alternative transport?</p> <p>Really unhappy with the service provided.</p>