Terrible attitude

After multiple break ins my car boot now is jammed for the second time (and it’s open so I cannot drive the vehicle). The car is less than 3 years old. Take it in and the workmen tell me it’s a half an hour job but when I get to the front desk I get rude responses and a “don’t care” attitude from the ladies at the service des who don’t want to assist me because people who authorize parts are on leave and they can help me maybe next week if I’m lucky. Took a fight to get them to book it in on Wednesday but to which they responded they will have to keep the car because they won’t be fixing it that day anyway. So disappointed in the service at Ford the glen today. It’s disgusting to be treated like this when it’s fords own issues that cause me to keep having to take my car in.