Poor service leads to Engine replacement

<p>To Whom this may concern,</p> <p>I purchased a 2015 Ford Focus Sedan 1.0 Ecoboost Cash from Ford the Glen in the south of Johannesburg, On Friday the 17th of March i called in to the branch and reported a starting Fault on the car, i was advised by the service rep that they were fully booked and would only be able to look into it the following Thursday, i asked what would happen if the problem got worse until then, and the reply was that there was nothing they could do as they are fully booked.</p> <p>On Monday morning the 20th of March, the car did not start at all, i had the car towed to the branch and it was only attended to on Wednesday, i received a full report saying there was nothing wrong with the car, however the battery needed to be changed. the service rep advised that the car was not starting due to it being parked on an incline and if parked on a Flat, it would start fine. i dont see how this could possibly be a battery issue.</p> <p>I picked up the car on the Wednesday the 22nd of March, two days later on the 24th of March, while driving on the highway, the car overheated, i managed to pull into a garage. the car was then towed back to Ford the Glen.</p> <p>The report is that the Head is cracked and Block is whopped, a new engine has been approved. the car has less than 33 000KMs and no one can explain how this happened.</p> <p>I have been without a vehicle for more than 2 weeks, and find this service ridiculous. i need a vehicle as soon as possible, and i am disgusted with this service, if this is what i can look forward to for FORD, then i might as well take my money back and change to another brand.</p>