Horrible experience at Ford The Glen

I recently took my fiesta to Ford The Glen for repairs under warranty. I use my car daily for work and being on the last stretch of my pregnancy I needed assistance fast and efficiently. Firstly I was denied a courtesy car and was without a vehicle for over a week with no consideration of my condition. Then a few days shy of 2 weeks my car was done and released back to me. When we returned home we realised that the car still had the same problem and was in fact still not completely fixed. We then returned the car for completion. After having received the car back, we realised that a part that was worked on was now damaged , which was not damaged previously. When I approached the service advisor (Alison) she was very unconcerned, unhelpful, disrespectful and displayed an attitude that is extremely unacceptable. Client service at Ford The Glen was terrible, workmanship was pathetic and taking ownership of an error non existent. I feel so hopeless and ashamed as she keeps using the fact that I am in a financial crisis at the moment as reason for all the things that have gone wrong. I cannot do regular checks on my vehicle as the part they worked on is broken. I am afraid to drive being on my last in my pregnancy and taking the risk of damaging the car further. However, according to Alison @ Ford The Glen that is my problem.