FORD ECOSPORT 1.0 TITANIUM

My wife’s vehicle went into McCarthy Ford The Glen as it would not start at all when swinging the ignition.

The vehicle is still under warranty, but Ford says we must pay for damages as their computer shows that the vehicle was jump started.

My wife is the only driver of the vehicle and she does not even know how to jump start a vehicle.

I then recieved an email from Alison Davies stating the following bellow as quote. The plan expires on 120 000km you are over 120, not by much but over. however when the warranty has expired it done.

But our concern is more that the problem on the car is due to something that has been done. FORD THE GLEN ALSO SAID THE FOLLOWING IN QUOTE McCarthy Ford the Glen 04 Amanda Rd Gleneagles Ext 8

Office: +27(0) 11 *** 21 July 2020 Fax: +27(0) 86 ***

Ford Eco Sport FY55KYGP VIN Number MAJAXXMRKAGL56779

Re: Boosted vehicle with reverse polarity

To whom it may concern

The above mentioned vehicle was towed in for none starting on the 08 of July 2020, diagnosing the vehicle the following was observed.

• A Battery test was preformed and after recharging the battery it resulted to be faulty and needs to be replaced. • Further diagnose indicated that there was communication failure to the Cluster Instrument Panel DTC (Diagnostic Trouble Code) U0155 .lost communication with ICP Module • DTC (Diagnostic Trouble Code) U0121. Lost communication with ABS Module • DTC (Diagnostic Trouble Code) U0415. Invalid Data from ABS Module • DTC (Diagnostic Trouble Code) U2005 Invalid serial Data • DTC (Diagnostic Trouble Code) U0167 Lost communication with immobilizer Control Module • DTC (Diagnostic Trouble Code ) P2121 Throttle position sensor /switch D circuit

These Modules will display the following DTC Codes and symptoms if the vehicle was jumpstarted with reverse polarity, I have attached pictures indicating arcing marks on the battery terminals.

The vehicle is manufactured with a 4 Years /120.000 km Warranty and the current mileage is 120104 km. Due to the investigation we are unable to repair the vehicle at the cost of Ford Motor Company due to Human error and the milage is 104 km above the allowed warranty paramiters.

I then went to the dealership myself to fetch the service book as i for a fact know that the vehicle was due for a 100 000km service on the 17.07.2020 and i never miss a service. I also requested them to show me the display of the vehicle that shows that it is over 120 000km but they were unwilling, unhelpfull and rude, when i requested to speak to the Dealer Principal, Service Centre Supervisor or any senior member/manager i was told by Alison Davies they are all in a meeting and that nobody will be able to assist me.

I mean i work for FORD CREDIT and i advised my wife to purchase a FORD vehicle in 2017 and i have had issues with the dealerships since then already.

I am unhappy with the way they treat clients and i will never advise anyone to purchase a FORD as i have only experienced problems with them