Daly Ford Potchefstroom & Ford SA DON'T CARE, just like Government and Local Government!!!

I am absolutely saddened and disappointed by the poor level of service I received from Daly Ford Potchefstroom and Ford SA in general. When I compare poor service delivery from our municipalities and Ford, I see more similarities than differences. I have taken my vehicle to Daly Ford Potchefstroom on the 22 Feb 2024 and the service was completed, except for 1 part, that were to be ordered. Two weeks after that, I called to follow up on the part and it seemed the lady who assisted me, forgot to arrange for the part. She immediately apologised and promised to get on with it, she called me later that same day and promised that the part will be available by 27 April 2024.

Needless to say, she called me on the 21 April 2024 to book my vehicle, because the part has arrived. I dropped my vehicle on the 6 May 2024 only to be called later that same day with anther apology, that they cannot help me now, because they do not have the part. I tried getting an ETA, but they did not want to commit, cannot commit, and could not care either. I did not see the drive to assist a customer that have already paid for the part and brushed it off as a Ford SA challenge with parts, shortages and lack of delivery. I don't know what is happening at Ford SA, but I was under the impression, that having a plant locally, would shield me as a customer against delays for replacement parts. Customers might as well purchase these new Japanese brands because they cost cheaper, have longer warrantees, longer motor plans and you wait exactly the same time for parts, as from Ford Motor Company.

As I write this review, I have no confirmation on when I will be helped, no commitment from Daly Ford Potchefstroom or Ford SA on providing superior customer service. When I think about me experiences over the last few years at Ford, I cannot help but to see a carelessness, nonchalant, behaviour, JUST LIKE OUR GOVERNMENT.