Complaint against Poor Service from Ford Protec

My vehicle went in for a Service 9th March 2021. When I Called Ford Mecor Claremont to check when my next service was due I was told at a 100 000kl. I waited the time and when my vehicle went in today ass per scheduled I had endless problems with Ford Protect as according to them my Vehicle will only be covered for a 90 000kl service not over that. In question How was I supposed to know this info if you have taken out a policy and you do not get reminder sms's to track when your service are due as per Policy schedule. This has already been a difficult period for one and all, to keep tract of things like this seriously. Low and behold I was told that I needed a new Campbell from the Service Desk Consultant at a cost of R9000.00. In this time who has money like that floating around. I was told by Ford Protect which a Lady on the other end working from home with a terrible echoing back crowd noise japping at me, but Mam this and that and the other. I had to apologize in order so she can calm down and made her feel like she is more important than I was who was very frustrated and annoyed and was deeply disappointed, I had to keep myselftogether. My service would've cost R2700.00 if Ford Protect had to pay it through my Policy. I was told If I want the vehicle service I have to pay from my pocket as well. Which I do also not have at my disposal at the moment. I have two plans with Ford Protect: Extended Factory Service and Wearcare Plan with Ford Protect. I had to hear that my vehicle must be 250000kl before my Campbell will be replaced but according to Ford Protect this wont happened also becuase my wearcare plan will only cover me for 120000 kl, which I have to cancel and take out a new Policy yet again. This left me after booking my vehicle in at 07H30 at Ford Mecor Claremont, Cape Town and receiving it back after the numerous phone calls I had to make between Ford and Ford Protect including sending emails during my working hours and using my own airtime etc to have my vehicle serviced after all this drama I only got a car wash and got my vehicle back at 16h00. I was also told by Ford Protect to Cancel my Extended Factory Service with immediate effect as I am paying for something which I will never get any service for, why did I bot her an email to notify me or a call to check where I am at with my kilometerson the vehicle. As of my bad experience I would not recommend Ford Protect as there are way too many red tape which I was told by the Agent that Called me that they are not allowed to disclose certain information if the Caller does not asked questions. This alone has upset me even further. What do I know of Vehicle Service information to purchased a vehicle use it for whatever purpose and take out Plans to help you and then you get the short end of the stick. If there are any other recommendations here of how I can go about to get a decent Protection plan from any other Service Provider Please give me a call to set up a new clear Policy on *** to fit my required needs in the future.