Park Ford - where do we go from here??

Item: Park Ford
Rating: 1

I am posting this on behalf of my partner

Good day

My car had idling problems since I bought it from you in 2015. I have brought the car back with this complaint multiple times, yet the problem was never fixed.

More recently, my car was at Park Ford for 2 months, where I was told that the sub-assembly was replaced. They went on to say that the one of the cylinders was sucking in air because it "passed".

I got my car back around 3 weeks ago and the problem persists. There is also new problems with the car: - my widows no longer go up automatically, despite doing so when I took the car in - the engine is making a whizzing sound that was also not present before

It has been an incredibly frustrating journey with Park Ford thus far and I am not happy with my car that I purchased from you. I have not had the pleasure of having a car in peak running condition since I have driven it off your showroom floor.

The service Denise provides is also professional and she cannot be held accountable for the faults that the service department makes.

Please advise on where to go from here. I cannot be without a car again for 2 months.