Horrible service

Hi, I took my car to Ford in February for repairs, the service adviser (Charlotte) used my service book to claim for the warranty. The car was fixed and I fetched the car on the 11th. Yesterday, 17th of march, I took my car in for service only to find out that my service book is missing. I never touched my service book ever since and the only explanation of why it is missing is because it was never put back in my car. I asked the consultants to look for it but they kept saying they will get back to me. I contacted them over and over again with yet they showed no interest in the matter. So my car was still at Park Ford at the time awaiting service since 7H00AM. At around 15:00, the agreed time that I was supposed to fetch my car, I contacted the service Adviser and she told me she will ask for the quotation. Around 15:12 she contacted me back only to give me the quotation which had many items that needed to be serviced and she insisted that they will do it fast. I refused and went to fetch my car. I arrived at Park Ford around 15:25 and to my surprise, the car was clean, inside and out. I was shocked that how come the washed my car before they service it? Were they even gonna service my car or were they just waiting for my to give them a go ahead so they can print a piece of paper claiming that my car was serviced? I mean you cannot was a car in just under 15 minutes and get it readily parked. I am very very disappointed at Ford, and I think this is the reason why I was experiencing problems with my car before. It was never being serviced properly. This whole experience makes me want to sell the car and stay far far away from Ford. Right now all I need is my service book and nothing else.