Ford N1 City worst branch in the whole of South Africa

Probably the worst managed branch of Ford in the whole of South Africa. First time I went in for them to check something for me I had to phone them the next day only to find out they have not started to work yet because my service advisor was off sick. The day following I had to phone them again to make sure they started the job, which they still haven't. Eventually they did the checks for me and identified the problem, they had to order the part for me and told me they would let me know when it has arrived. When the aprt arrived Iw as told that I can bring my vehicle so they can start the job. The day after I dropped my vehicle off they phoned me in the morning to tell me they received the wrong part I can come fetch my vehicle later that day. I planned everything accordingly and then late in the afternoon I was phoned again telling me I cannot come fetch my vehicle because they have not assembled everything yet, they should have told me that early in the morning when I was told I can go and fetch it.

After the correct part was delivered I went back to have it fitted. It was fitted and then when I fetched my vehicle an intake pipe was damaged. I had to pay for it because according to the service manager (who I might add is a clown and thinks everything is fixed with a joke and a laugh) it was wear and tear, wear and tear that was not there BEFORE I dropped my vehicle off.

After all of this I saw that my one wheels lug nuts where stripped on the outside so I could not fit my wheel spanner over them, I had them replaced at my own cost now. The intake pipe they replaced also popped off because the clamp holding it in place was not fastened properly and not in the correct place. If this had happened whilst my fiance was driving she would have been stranded there alone in hopefully not a high risk area. Ford N1 City is costing me more money than they should all due to their lack of respect for other people and their vehicles.

Through this whole process I tried to contact the dealer principle to complain I could not get a hold of him and was directed to Layla and Emanuel the service manager. I get the feeling that the dealer principle does not want to deal with angry clients when his staff stuffs up jobs. Being referred to the service manager is of no help what so ever as I mentioned before nothing is ever his fault and he is always full of excuses and does not want his team to take the blame.

When I was there to fetch my vehicle I requested to see Emanuel in person as I saw him at the back at someones desk, my service advisor went to call him and he told her to let me know he cannot come to me right now he has paperwork to sort out, but if I am willing to wait he will be with me after his paperwork. So his paperwork is a lot more important than clients coming through the door. I left without talking to him and asked to see the dealer principle again who was not available, which seems to be the trend in that branch.

All in all I am highly upset with the workmanship of Ford N1 city, the poor client service and the lack of respect the employees in the service department has (Emanuel in particular).

This complaint will probably not fix anything as they will just wipe their behinds with it after all as they do with all the other client complaints.