Barloworld Ford N1 City

I made the service booking online and I was called on 3 different occasions by 3 different ladies asking me for the same information (2 of those calls after I filled out a form with all my details and emailed back to them earlier that day). I took the car in and I was assisted by Wendy. Wendy's customer service is lacking to say the least. She was very blunt, bordering on being outright rude when we had a discussion over my service plan (which she apparently never heard of).

Fast forward to today, I got notified via SMS early morning that the technician is busy working on my car. Just before lunch I tried honing Wendy to find out more or less what time I can expect to fetch my car as I need to plan around this with work and so on. Wendy was not available. I phoned a bunch more time and each time Wendy was either out on lunch, busy with clients or not available. I left messages and she just never got back to me. Eventually at 5 she phones and asks if I am still fetching my vehicle today, pretending like she had notified me that it was ready.

On the way home from fetching my car, I noticed that there was buff tape on the back windscreen. This seemed weird as I could not imagine why there would be buff tape used during a service... When I got home I saw that it looked like the technician had broken open the rear center brake light and had used grey silicone to fix it in place and had used the buff tape to keep it there until the silicone dried. Also, next to the light cover, they had nicked the paint down to the metal. Wendy did not show this to me when I collected my car or discussed them damaging anything with me.

A person expects these people to be on top of things as they are an actual Ford dealership.

Horrible service, rather go somewhere else