Bad service - N1 city Ford

What a bad service from ford N1 city. Took my car in for an oil leak which turned out to be diff seal leak on Thursday the 10th of Oct. I discovered when calling the consultant late in the afternoon that my car will not be ready for collection on the day but this week Tuesday. On Tuesday my husband had to call to check on progress only to be told that the car is still not ready since the parts have just arrived. When we called on Wednesday, we were then told that wrongnparts were delivered and had to be send back to Pretoria, the car will be ready Friday. Today (Friday 18th) when we called to check if the car is ready, we were told that the parts had just arrived and since replacing the diff seal is a 'big job', it will only be completed on Monday (21st). So we still sitting without a car and whats worse is the service consultant attitude. During all this time, she never bothered to contact us for updates and when we call to enquire, she had the worst attitude for someone who is surpose to be giving service. Did not even bother to offer a courtesy car.