BAD ATTITUDE AND SERVICE

I am absolutely shocked with Ford's attitude towards their clients at Ford N1 City

I phoned Ford N1 City about 2/3 weeks ago they advised me that my locks for my Ecosport Titanium did not need to be changed as it is a 2015 model, and only the newer models needed to be changed.

I spoke to my neighbour last weeks she also has has a Ecosport she advise me her locks were changed a few weeks ago at another branch and hers is a 2014 model.

I once again phoned into Ford N1 City again went through to about 5 different people finally was advised by the warranty clerk that i must book my vehicle in as it is on the list to done for the Security Campaign....i was very confused as i was advised a few weeks earlier my vehicle's alarm and locks were safe by Ford N1 City. Then i had to be put through to a bookings clerk who then told me the next date is 6th August.

I then asked to speak to the Dealer Principal as I was advised my vehicle was safe a few weeks ago now it isn't???? But I wasn't put through to him.

Does anyone know what they are doing at Ford N1 City?

I was then put through to the Emmanuel Mabaso the Service Manager I advised him I wanted to speak to the dealer principal as I don't want to deal with another person that gives me incorrect information and I don't feel why I have to wait for my locks to be changed till 6th August 2019 as if I had been given the correct information a few weeks ago this would of been done already.

As I mentioned to Emmanuel Mabaso every time my husband and I have taken our vehicles into Ford N1 City was have had terrrible service - they either can't find out job cards or the bookings, we had a bullbar fitted to my husband's Wildtrak a month ago and when he came to collect it, it was loose.

I was then advised by Emmanuel Mabaso to go and find another Dealership.

We both drive Fords and we both Service them at Ford N1 City, but since we have been told to go find another Dealership we will be doing that and taking this further.