WORST SERVICE FROM CLUELESS PEOPLE!!

Worst service ever!! Our brand new 2019 Ford Wildtrak 2.0 Biturbo with 15 000km broke down in the Kruger National Park on Saturday 11th July 2020. The AA dropped the vehicle off at Ford in Malalane as this was the closest dealership. On Monday 13th July we didn't hear anything so I phoned the dealership to find out if our vehicle was there. The service advisor confirmed that they have the vehicle and they will keep me updated on what was wrong. From that date NO ONE ever phoned me back to update me on the vehicle. It's 6 weeks now and they have another excuse for the vehicle not being repaired!! When we phoned the GM to query about why it is taking so long to get the vehicle fixed, he wasn't even aware of the vehicle being there for the past 6 weeks? This is ridiculous, it's a brand new vehicle we bought in Jan 2020, and they cannot tell us what the problem is. They have no estimated tome of when we will have our vehicle back but we have to pay the installment at the end of every month!! Please never trust you vehicle with these people!!