Ford nelspruit

Hi hello Peter, my name is Samson Mkhonza from mpumalaga. I'm 39 years of age. I'm experiencing a very bad service from Ford malalane I'm mpumalaga mbombela. We took our car for service in November last year 2019. As they were busy with the car they noticed a leak on the engine and I really commend them for that. But the the problem is that when they were done fixing the car, the redio was working anymore. We told them the problem, they ordered e come back so can have a look at it, and when my wife got there she was told that they have to speak insurance so they can give them a go ahead to fix the redio. In November we went there probably three times and was done, and the most annoying and painful thing is that every time we have to go to them we must pay a toll gate. To cut the story short, in December they called us to remove the redio from the car to be fixed, and Peter it was very dirty and I could just by looking at it that it was not going to be fixed, we just needed to be authorised a new redio like all the customers who have lawyers to speak for them. In January the redio was sent to Johannesburg because the company in malalane could not fix it, and nobody told us about it. Late January we were called in again, this time they wanted to remove the whole front cover of the redio, because they said the Burtons were needed to test if the redio was OK, stupid thing I have ever heard. Now we were supposed to be driving around with a big hole on the desh board, because they don't believe we deserve a new redio. After refusing to let them remove the cover they decided to give us a courtesy car which got me more angry because this people still don't want to authorise a new redio because we are black. As I'm talking to you, our car is still with the dealer. Whhy must we suffer like this simply because we are quiet, we are taken for granted. If they are failing to fix a mere redio, how much more with a gearbox, it means our car would be there for five years. I'm disappointed with the service we are receiving from Ford malalane. Please help make this people understand that as black customers we also deserve excellent service because we are paying like they are paying. Ford malalane is very bad, I really can't wait to get rid of the car and have nothing to do with this dealer. If they think a courtesy car for a redio problem make me happy they got it all wrong. Please help Peter..im loosing my mind now, this people are not surpose to be in business because they just how to treat all customers eq.