Lazarus Ford worst dealer service

I booked my Kuga in for it's annual service, the service was to be done last week thursday 25 7 24. The service and a "clunking" sound when i drove over speedhumps was to be repaired. Friday 26 July I get a call the car will not be ready as lazarus have no shockmounts and or bolts to replace existing faulty parts. Monday I tried calling to enquire about progress and was told I would be called back by Lindi Viljoen, NO caal received. Tuesday same story over again, then late tuesday a call sorry now the shocabsorbers must also be replace as they are also worn out. Now it is wednesday lunch time no call they will call back I was told earlier when I tried to speak to Lindi. I cannot believe in this day and age it takes a week to service a car and to replace shockmounts and shock absorbers. Lazarus Ford is the worst service department I have ever dealt with, and they do not return customer calls. NEVER WILL THEY SEE ME OR MY CAR AGAIN. As the saying goes Lazarus dealers the incompetend *****ers.