Lazarus Ford Centurion: Worst Client After Service

I always take my vehicle to Ford Lazarus Centurion for a service. But recently I have experienced bad after service and was and still is very disappointed. My car was in for a service and without realizing it (after I collected my vehicle from the service), my vehicle was damaged. I went to Ford (I am struggling for a while now to get any information from them), to show them the damage. The bumper is dented, the grill, the strip on the grill came off, the Ford logo is cracked and the bonnet is dented. According to them, someone reversed into my vehicle. BUT it did not happen in my time because for 3 years now, I have been parking on disabled parking. No other vehicle can park in front of a disabled parking. I also drive with a disabled sign in my window. I rarely drive my vehicle (I drive with my husband 90% of the time, in his vehicle) and would have known if I damaged my vehicle, I would not put up a fight. I can even track my steps where I parked. I use my phone calendar for all my appointments. Also, the day I collected my car from the service, it was said that my vehicle will be ready in an hour because it is at the washing bay. My vehicle was never washed. I asked for footage to see where and how my vehicle was damaged. But I keep getting the same video and photo of driving away from the building and it is saud that my vehicle was not damaged. But the photo and video is not very clear, it is blurry. So you can not see anything. If I ask for the footage during the day, they keep sending and show me the same footage. They even said the security has done a thorough investigation. But what investigation? How did they investigate? They do not have anything to show me? I saw the footage that when my vehicle was checked in, that it was not damage and this was very clear. This is very frustrating, I just want my vehicle fixed.

This is the last part I received in an email from Ford:

Thank you for giving us the opportunity to address your concerns, we appreciate your support.

Please do not hesitate to contact us if there is anything further we can assist you with.

They did not address my concern at all!! I rep**** to this email two weeks ago but still no feedback or any response!!