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Lucille R
1 reviews | Active since Oct 2019
28 Nov 2022, 11:38
Really bad customer service!!
On 8th July 2022 I booked my vehicle in for a review due to a safety concern from Ford Head Office. I was told that the Kuils River branch needed to order the part. My service advisor, Mishkah Mohammed told me that I would get a call back as soon as they receive said part - I've followed up twice with no success - Each time I am fobbed with the the standard - "We'll get back to you" . We are now going into December - 5 months later - and I'm still waiting! Really bad and pathetic customer service.
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Lucille R's updateReviewer Update
29 Nov 2022, 15:03I would like to update my previous review. On Monday I received a phone call from the services manager who informed me that the part had arrived. My car was booked in for Tuesday, 29 Nov 2022. I also received a phone call to apologize for my bad experience. This reaching out was much appreciated and has gone a long way to restore my faith in this company.
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Lucille R's update29 Nov 2022, 15:03
Reviewer Update
I would like to update my previous review. On Monday I received a phone call from the services manager who informed me that the part had arrived. My car was booked in for Tuesday, 29 Nov 2022. I also received a phone call to apologize for my bad experience. This reaching out was much appreciated and has gone a long way to restore my faith in this company.